How to complain

How to deal with incorrect or damaged products during a wholesale order.

How to deal with defective products

We always try to pack and hand over the products to the carriers so that they are not damaged on the way. However, sometimes these circumstances are beyond our control. Please write to us in the email which products you are complaining about, attach the invoice of your order and send us this informations by email to Our service team will contact you and process your claim.

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